Pandora

PANDORA Jewellery UK @PANDORA_UK @EvR_92 Hi Ev, A proof of purchase such as bank statement would also be enough. Just so that our store can confirm the transaction. Love, PANDORA

PANDORA Jewellery UK @PANDORA_UK @EvR_92 Hi Ev, You can bring your earring and your purchase receipt to your local store and we'll be able to have a look at it and advise you further. Love, PANDORA

PANDORA Jewellery UK @PANDORA_UK @ChloeeeBlandy Hi Chloe, We would like to escalate this directly to our eSTORE Customer Care team and have them get back to you with more information asap. Would you DM us your order number and the full name given for the order? Best, PANDORA

PANDORA Jewellery UK @PANDORA_UK @missquinn28 Hi Amy, It would be best if you pop into your local store there to learn about the local policy. It should still be possible to offer a cleaning for your ring. Best, PANDORA