O2 in the UK @O2@jerrymandarin We're sorry you feel this way, Jerry. You're charged for the initial connection, not per minute like other premium rate numbers. Therefore, it would come out of your monthly allowance.
O2 in the UK @O2@sean94tobin Sorry if it's not been made clear when you've contacted us for help Sean. If you ordered online, the expected wait time would have showed throughout your order journey. Please watch out for a text/email once yours is dispatched.